Effective Date: 6 July 2026

Updated Date: 6 July 2026

At Skin Balance, we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We collect only the information necessary to provide our services, improve your experience, and fulfil our legal obligations.

1. Who We Are

Skin Balance acts as the Data Controller for the personal information collected through this website and our services. As the Data Controller, we determine how and why your personal information is processed and are committed to protecting your privacy in accordance with the GDPR and applicable data protection laws.

2. Information We Collect

Depending on how you interact with Skin Balance, we may collect different types of personal information.

Personal Information

This may include:

• Full name

• Email address

• Telephone number (where provided)

Consultation Information

To provide personalised skincare guidance, we may collect information that you voluntarily provide, including:

• Your skincare concerns

• Skin type and skin history

• Current skincare routine

• Lifestyle information relevant to your skin

• Allergies or product sensitivities, where disclosed

• Other information you choose to share that is relevant to your consultation

Images

If you choose to submit photographs of your skin, these images will be processed solely for the purpose of assessing your skin concerns and providing personalised skincare recommendations.

Website Information

When you visit our website, certain technical information may be collected automatically. This may include:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of your visit

• General website usage information

Information relating to cookies is explained separately in our Cookie Policy.

3. Why We Collect Your Information

We collect personal information only where there is a legitimate reason to do so.

Your information may be used to:

• Provide personalised skincare consultations and recommendations.

• Respond to enquiries and customer support requests.

• Communicate with you regarding your appointments or services.

• Improve the quality, functionality, and user experience of our website and services.

• Maintain appropriate business records.

• Comply with legal, regulatory, and accounting obligations.

We will only use your information for the purposes for which it was collected or where we are legally permitted to do so.

4. How We Collect Your Information

We collect information directly from you whenever you voluntarily provide it.

This may occur when you:

• Complete forms on our website.

• Contact us by email.

• Submit information through our consultation questionnaire.

• Participate in an online consultation.

• Upload photographs relating to your skin concerns.

• Communicate with us before or after your consultation.

We also collect limited technical information automatically when you use our website through standard website technologies.

5. Legal Basis for Processing

Under the GDPR, we process personal information only where we have a lawful basis to do so.

Depending on the circumstances, processing may be necessary:

• To provide the services you have requested.

• To communicate with you regarding your enquiries or appointments.

• To comply with legal obligations.

• For our legitimate business interests, provided these do not override your rights and freedoms.

• Where you have given your consent, which you may withdraw at any time where applicable.

6. How We Use Your Information

Your personal information is used responsibly and only for purposes connected with providing our services.

This includes:

• Preparing personalised skincare guidance.

• Responding to your enquiries.

• Providing customer support.

• Improving our services and website.

• Maintaining accurate business records.

• Protecting the security and integrity of our website.

• Meeting our legal and regulatory responsibilities.

We do not sell, rent, or trade your personal information to third parties.

7. Sharing Your Information

We only share your personal information where necessary to operate our business or where required by law.

We may use carefully selected third-party service providers to support our services, including providers for website hosting, appointment scheduling, secure payment processing, online meetings, communication, and business administration.

These providers process personal information only on our behalf and are required to maintain appropriate security measures and comply with applicable data protection requirements.

We may also disclose information if required to comply with legal obligations or protect our legal rights.

8. International Data Transfers

Some of the trusted service providers we use may process personal information outside Ireland or the European Economic Area (EEA).

Where this occurs, we take appropriate steps to ensure that your personal information continues to receive an adequate level of protection, including relying on recognised legal safeguards where required under applicable data protection laws.

9. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.

The length of time information is retained depends on factors such as:

• The services provided.

• Legal or regulatory requirements.

• Accounting obligations.

• The need to resolve disputes or protect legal rights.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Keeping Your Information Secure

Protecting your personal information is important to us.

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, disclosure, or alteration.

Although no online system can guarantee absolute security, we work with reputable service providers that maintain appropriate security standards and continually review our practices to help safeguard your information.

11. Your Rights

Under the GDPR, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information where applicable.

• Request restriction of processing in certain circumstances.

• Object to certain types of processing.

• Request a copy of your personal information in a portable format where applicable.

• Withdraw your consent where processing is based on consent.

If you wish to exercise any of these rights, please contact us using the details provided below.

You also have the right to lodge a complaint with your local data protection authority if you believe your personal information has been processed unlawfully.

12. Children's Privacy

Skin Balance welcomes clients under the age of 18 where appropriate.

If you are under the age of 18, a parent or legal guardian must provide consent before any consultation takes place and may be required to complete or authorise the consultation process on your behalf.

We do not knowingly collect personal information from children without the appropriate consent of a parent or legal guardian. If we become aware that personal information has been collected without the required consent, we will take appropriate steps to delete that information where required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page together with the revised Effective Date. We encourage you to review this Privacy Policy periodically to stay informed about how your personal information is protected.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact:

Skin Balance

Email: skinbalance.ie@gmail.com

We will respond to all privacy-related enquiries within a reasonable timeframe and in accordance with applicable data protection laws.